When Allison Preiss, a Washington communicators director, was told that her United Airlines flight from Dulles International Airport was oversold, she immediately knew she was in for a problem. Flight Attendants told Preiss that she was not being allowed to board the flight as they had a broken seat on the plane. Originally, the airline offered a $1,000 travel credit for any passenger willing to give up their seat, but when no one offered, they picked the traveller with the lowest fare - Preiss.
Preiss was rightfully irritated and began to live-tweet the experience, airing her complaints live for everyone to see and join her on the journey. After denying her boarding, they attempted to convince her to sign a document stating that she had volunteered her seat, which she had surely not done. As she grew more and more frustrated with the situation, United quickly seemed to realize that this was a chance for them to offer exceptional customer service as they should have from the beginning.
United Airlines decided to go above and beyond the $1,000 voucher they had originally offered, and gave her a travel voucher worth $10,000! Preiss was more than happy to accept the offer, as well as the two $10 meal vouchers of course. It seems that although Preiss may have been bumped from this flight, it still worked out alright in the end! Do you think this could be the start of United turning over a new leaf or is this just a fluke?